Privacy Policy

Agents of Progressive Site Privacy Policy

This Privacy Policy describes how personal information will be collected, used and disclosed in connection with your use of this website (the “Site”) from Progressive Casualty Insurance Company (“Progressive,” “we,” “us,” and “our”), Mayfield Village, Ohio. Different privacy policies will apply if you buy our insurance or visit our other websites.

We may update this Privacy Policy from time to time, in which case we will revise the “last updated” date at the top of this Privacy Policy.

Information Collection

We do not collect personally identifiable information when you use this Site. We will collect non-personally identifiable information to monitor the performance of this Site. This information may include the website that you came from or that linked you to ours, your computer operating system, and the pages you viewed on this Site.

Information Use & Disclosure

We may provide your information to our service providers who assist us in maintaining the Site or its functionality, or who otherwise perform services on our behalf. We may also disclose your information as required or permitted by law, for law enforcement purposes, to enforce our terms of use, or to protect our operations or users. However, we will not share your information with other companies for their marketing purposes without your consent. In the event of a re-organization or sale of all or a portion of our business or the Site, we may transfer your personal information to the acquiring party.

Cookies and Do Not Track

We may identify the device you used to interact with this Site or our digital ad content. We may use this information to serve ads to you across multiple devices, such as your computer, smart phone, or tablet, or to limit the number of times you see our ads. We also use this information to customize your experience and analyze your use of our websites and interaction with our ads.

We advertise on other websites and mobile apps. Some of these sites and apps may use cookies, web beacons, and other technology to capture and transmit information about you or your device to us or our service providers. Service providers, such as our advertising companies, may display our ads on other websites and mobile apps. These service providers may use information about your visits to and interactions with websites and mobile apps, or the ads themselves (“Website Information”), together with information about you, your purchases or interests, to provide ads about our goods and services that may be of interest to you. Some of this information may be exchanged with us, together with our website and app usage information, for market research and to analyze and manage our advertising and marketing efforts.

We adhere to the Digital Advertising Alliance’s (“DAA’s”) Interest Based Advertising principles. You may limit the extent to which Website Information is used to deliver Interest Based Advertising by accessing the DAA’s WebChoices tool at http://optout.aboutads.info. The WebChoices tool will provide you with more information about your privacy choices, a list of companies that compile Website Information about your interactions with this and other websites, and a means to opt out of the collection and use of certain Website Information for Interest Based Advertising on your browser.

You can also instruct your browser to warn you each time a cookie is being sent, or to reject all or certain kinds of cookies. Typically, you can do this by changing the settings on your browser (e.g., Internet Explorer, Google Chrome, Safari, etc.). However, if you choose to reject cookies, some websites may not function properly. Flash cookies may be managed using the Adobe Flash Player Settings Manager available at www.adobe.com. You must adjust these setting on each of your browsers or devices.

Your browser or device may include a “do not track” (DNT) setting that signals websites to disable tracking by third parties, such as advertising companies. Our websites do not recognize the DNT signal, but you may access the DAA’s WebChoices tool to manage your Interest Based Advertising preferences.

Links to Other Sites

The Site may have links to other websites. We are not responsible for the content or privacy practices of such websites, and inclusion of these links should not be construed as an endorsement or sponsorship of the websites, their content, viewpoints, products, services or their hosts.

California Consumer Privacy Act Supplement

This Supplement (“Supplement“) applies only to California residents.  It describes our collection and use of Personal Information that is subject to the California Consumer Privacy Act (“CCPA“) and your rights under that law.  This Supplement does not apply to information that is exempt from or otherwise unregulated by CCPA. 

Personal Information we may collect and the purposes for which we may use it

“PersonalInformation” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with a particular consumer (a natural person who resides in California) or household in California.  We collect some or all the following categories of Personal Information about you and your household:

  • “Identifiers” such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
  • “CCR Categories” may include the following categories of Personal Information described in the California Customer Records statute: name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
  • “Protected Classification Characteristics” under California or federal law such as age, marital status, and gender.
  • “Commercial Information” may include records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • “Biometric Information” means an individual’s physiological, biological, or behavioral characteristics that can be used to establish an individual’s identity. Examples may include fingerprints; face, hand, palm or vein pattern imagery; voice recordings; or sleep, health, or exercise data that contain identifying information.
  • “Internet or Other Electronic Network Activity Information” may include, for example, website information, browsing history, search history, information on a consumer’s interaction with an internet website, application, or advertisement.
  • “Geolocation Data” about physical location or movements.
  • “Sensory Data” such as recorded phone call and other audio recordings.
  • “Professional or Employment-Related Information” such as information about current or past employment.
  • “Education Information” such as education level.
  • “Inferences” drawn from other Personal Information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Our Personal Information practices

This section describes our practices with respect to Personal Information. For each category of Personal Information that we collected about consumers and may collect about you and your household, we describe the categories of (1) sources from which the Personal Information has been collected from and (2) Third Parties with whom the Personal Information has been shared.

Identifiers

Sources collected from:

  • Consumers or observation of consumers or their interactions with us
  • Data vendors
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines
  • Third-party product providers
  • Government entities

Third Parties Shared with:

  • Service providers
  • Data vendors
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines
  • People and entities involved in insurance claims, litigation, and fraud prevention and detection
  • Third-party product providers
  • Government entities

CCR Categories

Sources collected from:

  • Consumers or observation of consumers or their interactions with us
  • Data vendors
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines
  • Third-party product providers
  • Government entities

Third Parties Shared with:

  • Service providers
  • Data vendors
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines
  • People and entities involved in insurance claims, litigation, and fraud prevention and detection
  • Third-party product providers
  • Government entities

Protected Classification Characteristics

Sources collected from:

  • Consumers or observation of consumers or their interactions with us
  • Data vendors
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines
  • Government entities

Third Parties Shared with:

  • Service providers
  • Data vendors
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines
  • People and entities involved in insurance claims, litigation, and fraud prevention and detection
  • Third-party product providers
  • Government entities

Commercial Information

Sources collected from:

  • Consumers or observation of consumers or their interactions with us
  • Service providers
  • Data vendors
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines
  • Third-party product providers
  • Government entities

Third Parties Shared with:

  • Service providers
  • Data vendors
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines
  • People and entities involved in insurance claims, litigation, and fraud prevention and detection
  • Third-party product providers
  • Government entities

Internet or Other Electronic Network Activity Information

Sources collected from:

  • Consumers or observation of consumers or their interactions with us
  • Service providers
  • Data vendors
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines
  • Third-party product providers

Third Parties Shared with:

  • Service providers
  • Data vendors
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines
  • Third-party product providers
  • Government entities

Geolocation Data

Sources collected from:

  • Consumers or observation of consumers or their interactions with us
  • Service providers
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines

Third Parties Shared with:

  • Service providers
  • Data vendors
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines
  • Government entities

Sensory Data

Sources collected from:

  • Consumers or observation of consumers or their interactions with us

Third Parties Shared with:

  • Service providers
  • Data vendors
  • People and entities involved in insurance claims, litigation, and fraud prevention and detection
  • Government entities

Professional or Employment-Related Information

Sources collected from:

  • Consumers or observation of consumers or their interactions with us
  • Data vendors
  • Government entities

Third Parties Shared with:

  • Service providers
  • Data vendors
  • Government entities

Education Information

Sources collected from:

  • Consumers or observation of consumers or their interactions with us
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines

Third Parties Shared with:

  • Service providers
  • Data vendors
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines
  • Government entities

Inferences

Sources collected from:

  • Service providers
  • Data vendors
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines
  • Third-party product providers
  • Government entities
  • Ourselves

Third Parties Shared with:

  • Service providers
  • Data vendors
  • Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines
  • Third-party product providers
  • Government entities

We also may collect Biometric Information about you or your household.

We have disclosed each category of Personal Information to one or more third parties for a business or commercial purpose. The business or commercial purposes for which we collected each category of Personal Information and the purposes for which we will use the Personal Information that we collect about you and your household may include the following:

  • communicating and interacting with consumers
  • consumer experience and service
  • marketing products and services offered by us or others
  • analytics, research, design, development, and pricing
  • counting ad impressions, verifying positioning and quality of ad impressions, auditing compliance, and other auditing
  • monitoring social media and other online references to us
  • litigation and claims handling
  • preventing, detecting and prosecuting malicious, deceptive, fraudulent or illegal activity
  • risk control, debugging and otherwise maintaining or protecting our data and systems and ourselves
  • to effect, administer, enforce, service, process, provide or maintain a product, service, account, or transaction with or for a consumer or business
  • in connection with a proposed or actual securitization, merger, acquisition, sale (including sale of servicing rights) or similar transaction related to, involving or impacting a consumer
  • providing information to regulators, law enforcement, other governmental entities and our attorneys, accountants and auditors
  • making disclosures required by and otherwise complying with legal requirements or legal, regulatory or other governmental investigations or process
  • any other purposes disclosed to or authorized or approved by a consumer
  • sharing information with other companies in our family of companies or in which we invest

We have disclosed for a business purpose all of the categories of Personal Information listed above. 

Your rights to know and delete

To the extent provided by law, up to twice per year, you may request that we disclose to you free of charge:

  • the categories of Personal Information we collected about you in the past twelve months
  • the categories of sources from which it is collected
  • our business or commercial purpose for collecting or selling Personal Information
  • the categories of third parties with whom we share Personal Information
  • the specific pieces of Personal Information we collected about you
  • the categories of Personal Information about you that we disclosed for a business purpose

To the extent provided by law, you may request that we delete Personal Information that we collected from you.

To exercise the rights described above, please mail your request using the form at https://www.progressive.com/content/pdf/support/privacy/CCPA_CustomerRequest_Form.pdf to the Privacy Policy Team, P.O. Box 6807, Cleveland, OH 44101-1807.  You also may call us at 855-955-0742 to request the form and for assistance with it. If you want us to disclose specific pieces of Personal Information that we collected about you or delete Personal Information that we collected from you, you also must provide us with a copy of the front and back of your driver’s license or other government-issued identification card.

Your rights regarding the sale of your Personal Information

We will not sell information about you.  You do not need to tell us to refrain from selling your information.

Nondiscrimination

We may charge a different price for goods or services if the difference is reasonably related to the value of your Personal Information.  We will not otherwise discriminate against you for exercising your rights under the CCPA.

Verifying requests

When you ask us to disclose specific pieces of Personal Information to you or to delete Personal Information we obtained from you, we will verify that you are the consumer about whom we have collected the Personal Information.  We will do this by matching identifying information provided by you to Personal Information about you that we have on file, when possible.  If we do not have enough information to do this matching, we may try to call you to verify your identity.  Examples of information you may be asked to provide during such calls include your name, address history, and information about your interactions with us.

How an agent can make requests on your behalf

You may designate an agent to make requests on your behalf under the CCPA.  To make such a request, your agent must obtain a request form by calling us or visiting https://www.progressive.com/content/pdf/support/privacy/CCPA_DesigneeRequest_Form.pdf.  The agent must mail the form to the Privacy Policy Team, P.O. Box 6807, Cleveland, OH 44101-1807 with proof of a power of attorney from you or your signed permission authorizing the agent to make the request for you.  If the agent requests disclosure of specific pieces of personal information or deletion of personal information, the agent also must send us a copy of the front and back of your driver’s license or other government-issued ID card.  If the agent does not provide us with proof of power of attorney, we may contact you to directly verify with you your identity and that you gave the agent permission to submit the request.    

Questions and concerns

If you want to access this notice in a different format because of disability, or if you have any other CCPA questions or concerns, you may call us at 855-955-0742.                 

Questions

To obtain additional information regarding our Privacy Policy, contact:
Peter Albert, Privacy Officer
Progressive Casualty Insurance Company
6300 Wilson Mills Road
Mayfield Village, Ohio 44143

Call: 1-440-461-5000

 

Location shots

Agents of being better than the day before

An independent agent out of Flushing, Michigan, Robert is proud of his fourth-generation family business and calls his partnership with Progressive “nothing short of fantastic.” He knows this, plus the breadth of product, efficient technology, and dependable business operation is what’s kept his agency alive for more than 25 years. Being better every day than the day before. It’s Robert’s goal, it’s our goal.

  1. More products for a stronger bottom line
    When you offer more breadth of product, you can meet more needs of your customers. From home to renters to RV and boat, we offer a wide range of options to bundle together. Plus, more options to bundle means more opportunity for business growth. For Robert it was about tending to the bread and butter of his business while also keeping an eye on further needs from his customers.
  2. Good training makes good business
    Providing the latest training and tools for efficient, effective business growth has always been a priority.
    We use our experience and insights from being a leader in the market to continuously improve our products and deliver business-building tools and training to further the success of our agents. Robert appreciates the one-on-one training his rep provides him and his staff—from KOD on FAO to CE courses.“The new agent training is fantastic. There’s a lot of learning materials that come through, like the webinars. Even if it’s not a new product, the webinars are a great refresher of what’s available out there.”
  3. Staying ahead of tech trends
    Throughout our history, we’ve pushed the independent agent channel forward with easier and faster ways to quote business—eliminating time, effort and frustration. Including innovations like Snapshot®, our usage-based insurance tool that rewards our best drivers and encourages them to take control of their auto insurance costs.Robert appreciates being able to provide a simple, effective tool that adds value for his customers:“With Snapshot, I’m able to give my customers a decrease on their rate which is something smaller regional agencies can’t offer. And it’s simple enough for non-techie people to use.”
  4. Relying on a stable partner
    As a fourth-generation insurer, he knows the importance of adapting to the market. He values Progressive’s 80 years of commitment to learning and growing with independent agents. Plus competitive pricing, quality coverage, and leading claim service, all help ensure a future with more certainty.

Our agents have the drive to embrace these changes and we have the products, the tools, the technology, and the foundation to ensure we’ll thrive well into the future. Learn how you can become a Progressive agent today.

Agents of being there

When José’s agency flooded during Hurricane Irma, he had a lot of quick decisions to make. “It’s a situation where you have no electricity or phones, it was terrible.” So José drove up north, out of the floods, to a dry, remote location so he could be there for his customers in their time of need.

“Our Progressive rep, Huston, was the only rep who reached out to us during the storm,” José said. “I told him that we were having some tough times, working from a remote location and that it was frustrating not having the resources a normal office would have.”

During the conversation, Huston asked for José’s address. And, within a day, sent him a laptop to use and a box full of office supplies. “All the essentials,” José said. “It was totally unexpected. It was just awesome.”

José knows his sales rep is always there to help push his business forward, not just in harrowing times. He receives tools, personal advice, and additional support that give his agency a competitive edge. He says, “With Progressive it’s more of a true partnership—our rep is invested in our success.”

From keeping José aware of the latest marketing tools to helping him train employees, it’s this stable partnership that lays the groundwork for a more certain future. And after the hurricane, he knew he wouldn’t have to worry about his customers getting the help they needed, when they needed it most. “We get a lot of compliments from our customers about Progressive,” said José. “Whatever claims situation, they let us know they’re happy about the way things worked out, and that’s good.”

Agents of partnership

When Mark Gannon took over the agency family business, he had no idea he’d grow to more than 100 employees and write policies in 47 states.

“We’ve got a great team that provides all products across the board with a focus in each,” he said. “There’s a real desire for all of us to not be siloed, but we also understand that we all play a role in bringing services to our customers.”

That’s where Progressive sales rep Jim Griffith helps the Gannon Agency. He’s been working with Mark and his agency for more than 20 years, helping to build growth plans, and tap into new tools, services and programs to help create operational effectiveness.

“It’s been a mixture of someone working with us—face to face, training our staff, presenting new technology and showing us how to use it—that’s been a winning combination,” Mark said.

Here are five ways Mark leverages tools and resources to grow
  1. TrainingLeverages his partnership with his rep. “Jim, my Progressive rep, sits and spends time training the staff and it’s been unreal. He’s a great guy inside and outside of work.”Visit Knowledge on Demand in ForAgentsOnly.com to find CE courses, product training and more.
  2. FocusWith timesaving technology like ForAgentsOnly.com, he can focus more time connecting with customers. “This is what makes my staff happy. When they can easily quote something, go to FAO, and get a quick answer.”
  3. StrategyBuilding relationships with his peers like those on Progressive’s Agency Council helps him stay connected and in touch with what’s happening across the country. “I think there’s a lot of strength in agency collaboration and sharing stories.”
  4. MarketingWhether staying in touch with existing customers or acquiring news ones, they know using a powerful carrier brand and easy to use marketing tools is a winning combination. “Our marketing folks will always dig in and use Progressive’s marketing materials.”Visit Progressive Marketing in ForAgentsOnly.com to find co-brandable postcards, emails and print ads.
  5. ProductsOffering a full breadth of products, he’s confident his agency provides each customer with the coverages and services they need and expect and the right rate. “We write and quote all products across the board with a focus in each.”Visit ForAgentsOnly.com to find the latest information on Auto, Recreational Lines, Commercial Lines and our property products.

Agents of trust

When Ohio-based independent agent Chad Kelly received a text from his daughter—a link to a gift she wanted for her upcoming birthday—he immediately began doing what he does best—weighing the item’s pros and cons.

“It only had three and a half stars and I thought, that’s no good,” Chad said. “So, I went ahead and ordered a similar product with a four-and-a-half-star rating. Yeah, it was more money, but four and a half stars says something.”

When it comes to comparing insurance carriers for his agency’s customers, Chad adopts the same star-rating mentality.

“About once a month, my team and I get together and talk about the overall value offering that each of our carriers have,” Chad said, noting they compare six key points in price, product offering, stability, claims service, customer services, and ease of doing business. “There’s nine insurance carriers that we can quote to customers, and Progressive has the highest of our internally generated star ratings.”

An agency built on trust

Chad, who is the owner of Kelly Insurance in Cuyahoga Valley, knows a well-known brand in the community, coupled with a trusted name like Progressive, makes the sales process easier. But, for Chad, there’s one point above everything else that quickly changes a customer’s perceptions about Progressive.

“Most of my staff also has Progressive for their own personal insurance—myself included,” he said. “When we tell our customers that it’s the one insurance company that we trust to put our own business with, more often than not, they respond more favorably to that.”

Chad wants his customers to feel confident that they’re with a company that’s “for people like them,” which is why he often chooses Progressive. He knows that their 80 years of experience, along with their leadership and expertise in auto, commercial, and recreational lines, will meet customers’ needs for the long haul.

Tools to help his business grow

Just like Chad’s customers rely on him for excellent support and guidance, Chad knows he can turn to Progressive for resources to help his customers and his business thrive.

“Basically, if we have an idea to attract customers that are a good fit for Progressive, I feel like our sales rep is always willing to help make it happen,” Chad said.

One of the key tools Chad has leaned on in the past is the co-branded merchandise items, which his agency uses for local events around his community.

“We did a couple motorcycles rallies and gave out those microfiber cloths for your lenses and glasses,” he said. “We feel that we would rather give something away that the customer would have a hard time parting with.”

Another powerful tool Chad referenced was Progressive’s Agency Growth Series, which brings real-world business solutions to agents through informative talks with business leaders or subject matter experts from Progressive. The program is constantly evolving and covers a wide array of topics such as hiring the right agents, consumer behavior economics, life events and retention marketing, and more.

“Most agents identify themselves as being in the service culture, like we’re here to be responsive to what the customer needs,” he said. “But [through the Growth Series] they’re challenging us to also embrace a learning culture as well.”

As far as other tools are concerned, Chad said he spends about a third of his day quoting as well as looking at CrossSell and ReQuote reports on Progressive’s comprehensive agency website, ForAgentsOnly.com. “We also use Agent Rewards, and their free Continuing Education classes as well,” he added.

A partnership designed to foster growth

Chad mentioned that he and his agency mirror Progressive’s mission, vision and core values. It’s this integrity and connection to the brand that creates the symbiotic relationship with the brand.

“Truth be told, I think what customers really want is value,” Chad said.

Which is why Chad is so focused on quality insurance for his customers. “It’s not about dollars and cents,” he said. It all comes back to the neighbors, co-workers, family members, and residents who Chad’s agency writes policies for daily.

“I’ve always been a fan of if you do the right thing for the customer, the dollars and cents will take care of themselves,” said Chad.

Agents of stability

When Kim Riha, from Accredited Insurance, and her family hit the road for a summer adventure in 2017, the possibility of nasty weather near her hometown of Omaha, Nebraska, wasn’t even on the radar.

But that getaway under the stars took a drastic turn when a tornado ripped through a campground. Most of the RVs at the campsite were destroyed, including her own. Fortunately, like many of Kim’s own customers, she insures her RV with Progressive, and received a brand new one based on the overall damage and her coverage.

In talking with her local RVers after the incident, Kim realized one important thing—“We had the best coverage out of everyone at our campsite,” said Kim with a smile. “The process was quicker than everyone else’s, the payout was fast, and the folks that we worked with were wonderful.”

As she went through the claims process, she was continually impressed by Progressive’s claims experience and coverage. “I don’t think people realize how great Progressive’s coverage is, and now that I’ve had a total loss, I can speak from experience.”

A constant in an ever-changing industry

Kim is a fan of the way Progressive conducts in-person interactions. “Our Progressive reps have been really helpful. I know that if we run into a problem I can call them and they’ll help.”

Progressive continues to make significant investments to support agent’s long-term, profitable growth. This financial stability gives Kim confidence she’ll have a strong partner for years to come. She points to coverages, price, and Progressive Service Centers as other reasons why she quotes frequently with the company.

“Our customers have said that the Progressive Service Centers are wonderful,” Kim said.

“When one of my customers went to a normal repair shop they told him it would be three weeks before he would get his car back, and by going through the Service Center he had it back in two.”

Progressive’s Service Centers are there for customers that need any changes or updates on their car. They do everything from finding a repair shop to finding a rental. “It’s really a one-stop shop,” she said.

For Kim, it’s important that she’s confident in both the service and the coverage she recommends to her clients. It’s what made her business successful and it’s why she’ll continue to partner with Progressive for years to come.

Agents of branching out

With only two years under his belt, Jimmy Chun has no reservations about his relative greenness in his new career as an independent agent.

“Oh, I’m very new,” said Jimmy, who started out in the mortgage and real estate business before making the move to insurance. “Insurance is just a whole different animal and there just seemed more potential for me here.”

Jimmy may be new to the insurance game, but his agency isn’t. Solomon Agency, the New York-based company where he’s employed, has been around for more than 25 years. Twenty of those years they’ve been appointed with Progressive.

Likewise, Jimmy said Progressive has also been a strong ally for his budding career, too. Being new to insurance, he often leans on his local sales reps to answer questions and help solve problems.

“With some of the other carriers, I’d wait, like, for 30 minutes on the phone to talk to someone,” he said. “But with Progressive, the customer service was fantastic and they were very responsive. Somebody would pick up and quickly help you out.”

Being There For Small Business Owners

Diverse is a word that can be used for the bilingual Korean- and English-speaking agency where Jimmy works. It could also be used for the wide array of insurance products and services his company quotes on an annual basis.

The 70-person agency handles personal, property and commercial policies in the Greater New York area, which is home to the second largest Korean population outside of Korea. Jimmy said about 90 percent of his agency’s policies come from the Korean community.

“Our big focus is on Korean restaurants and hospitality groups,” Jimmy said. “There are a lot of first-generation Koreans I know who started laundromats, dry cleaners, delis, and nail salons, which are examples of some of the businesses we provide coverage for.”

Jimmy was originally looking to sell home and auto insurance, but the agency asked him to tackle the commercial side of the business, with a focus on restaurants and other small businesses.

That’s when he started looking into Progressive’s portfolio of personal and commercial lines products. He found that the coverage and products were just right to help him compete against direct and captive agent carriers.

“Progressive has always been easier to quote than other carriers,” he said. “The big difference between Progressive and other carriers is just the knowledge and the customer service.”

This ease gives Jimmy confidence in quoting with Progressive—because he knows he can provide his customers with products that meet their changing small business needs.

“With Progressive, I don’t have any what-if’s,” he said. “Whenever we get a Progressive quote and deliver it to our clients, I’m confident that it’s going to be a good quote.”

Meeting a Wide Range of Customers’ Needs

Working at one of the largest Asian-American insurance agencies in the United States has its perks—in the form of a wealth of information to pull from the seasoned veterans within the company, and plenty of opportunities to grow.

In fact, Jimmy has earned the confidence of his agency to lead another charge—attempting to make inroads into the other business markets. It’s a great opportunity to, hopefully, sell more bundles to other demographics within the city.

“We’re known to be the one of largest insurance agencies in New York, but there’s still so much more room for us to grow,” he said. “Since a high percentage of our policies are from the Korean community, I saw an opportunity for us to grow in the non-Korean market.”

A Partnership That’s Built To Last

In addition to the breadth of products available, Jimmy also pointed to the overall Progressive brand as a key reason he quotes the company first.

“Being that Solomon has a big influence in the Korean economy in New York, we’ve joined hands with Progressive to co-brand together,” he said.

Progressive helped the agency with the branding for the annual Harvest Festival in Manhattan, which Jimmy describes as a ‘Korean Thanksgiving.’

It’s this type of caring partnership, back-and-forth collaboration, and looking out for one another that’s going to help Jimmy, the Solomon Agency, and Progressive thrive—together into the future.

Agents of forward thinking

When someone starts to work at one of Jeromy Huerta’s agencies, very quickly they find things are run a bit differently.

“Recently, we had a new employee who pulled out a notepad on their first day,” Jeromy said. “I had to go over and explain that isn’t something we do here.”

Since 2006, Jeromy’s office has had a no paper rule. That means no paper for notes, for printing, for preparing meeting agendas, or anything else. This paperless policy may seem radical for incoming employees, but for him it’s just part of everyday life in this new digital age.

“The goal is always to be relevant,” Jeromy said. “And you always have to be able to adjust to the changing environment.”

Being relevant is an unofficial motto for Jeromy, who is an early and strong adaptor of new technologies that help his customers save money and his agents retain business. This forward-thinking mentality is also why Jeromy chooses insurance companies like Progressive to insure his customers.

“Progressive is on the forefront of doing new and exciting things—especially with technology,” he said.

Put your customer in control with usage-based insurance

Jeromy points to Snapshot®—Progressive’s usage-based insurance product that personalizes customers’ rates based on their actual driving habits—as an innovative tool that helps his customers save money.

“You have to have an advantage,” he said. “And what you can do with Snapshot provides that unique kind of advantage.” Jeromy also advises all of his new customers to download the Progressive mobile app. “Anything that’s new, we try to take it on and incorporate it as soon as we can.”

Easy quoting equals easy acquisition

Jeromy also points to Progressive’s quoting process as another reason he frequently quotes with the company.

“All new agents love Progressive because of how easy their processes are,” he said. So whether he’s preparing a quote or checking in on his Platinum benefits, Jeromy knows that he’ll spend less time trying to understand the process and more time helping customers. “Progressive makes the process seamless,” he said.

Constantly adapting to new technology

Jeromy—who has office locations in Arizona and Washington—is also part of Progressive’s Technology Advisory Board, which meets quarterly to get input from agents on the company’s technological plans.

“To be a part of that and see what they’re working on is great,” he said. “I think it’s awesome that they bring in agents and get our insights because we’re the ones doing the day-to-day stuff.”

It’s these types of transparent discussions that make Jeromy excited about what the future holds for Progressive and their agents.

Looking towards the future, together

As Progressive continues to look forward, we’ll continue to build strong partnerships with agents, like Jeromy, who are making an impact by always looking for innovative ways to thrive in an ever-changing industry.

“Companies like Progressive are the ones I trust,” he said. “They have the technology that’s going to help our clients and provide more stability for everyone down the road.”